They missed the point.

The response, verbatim and transcribed from my voice mailbox, from the salon where I got rooked:

Hi Leslie this NAME at the NAME Salon in Walnut Creek and uhm I’m sorry it’s taken so long to get back to you about your letter that you sent uhm late uh last month but SALON OWNER's NAME was out of town in Japan uhm for a few weeks and then she’s been doing hair shows so uhm she hasn’t gotten a chance to open her mail uhm but she wanted me to give you a call and just uhm talk to you about your experience and we’re happy that you’re happy with the services uhm but we wanted to let you know too that we uhm as far as the color, uhm we do have people who aren’t quite as expensive as Karen and also that first appointment is more expensive uhm, because it takes a little bit longer to formulate and everything but she just wanted me to call you and talk to you about the options and everything uhm if you would like to come back we’d love to see you uhm if you would like our phone number here is PHONE NUMBER and uhm feel free to give me a call if you would like uhm thank you so much uhm once again my name is NAME.

Sadly, they missed the point of my very nice letter, which was to advise them that the twenty-something colorist's fee was above obscene and that patrons should be advised of fees for services in advance, especially if they are astronomically above market.

I went back to my former colorist yesterday and my hair looks just fine -- the garish orange streaks are gone. Now I must tackle the issue of whether I ditch Amazing Alex because I find his employer's business practices questionable.